FAQ

Frequently asked questions

How do I obtain my breast pump through insurance?

  1. Complete our quick mom intake form
  2. Pick your preferred pump from our list of pump manufacturers
  3. We verify your insurance coverage and obtain your Rx from your doctor



When can I order my pump?

Anytime during your pregnancy with a prescription from your doctor.

Be sure to talk with your doctor about this at one of your monthly appointments, right around the 28 week mark is a good time.



Why do I need a prescription?

We require a prescription with diagnosis code Z39.1 in order to bill your insurance.

You can ask your doctor to fax us the prescription in advance to us at 866.203.5459.

Don’t worry we will reach out on your behalf as well. We want to have this on file between 28 and 32 weeks so we can ship you your pump at a moment’s notice!



What if the pump I want is not covered by my insurance plan?

You can pay for anything that is not covered on our website. We accept all major credit cards.



What is the Affordable Care Act?

Many health insurance plans added maternity and newborn coverage on or after August 1, 2012 under The Affordable Care Act (ACA). The ACA is a comprehensive health care reform law enacted in March of the year 2010 that requires accredited insurance plans to provided coverage for essential health benefits. Breastfeeding is one of the most effective and preventative measures that new mothers can take to protect the health of their newborn children according to the CDC.



What if my breast pump is defective?

You will work with pump manufacturer directly by calling their customer service line. Click here.



Can I return my pump?

Click here for our return policy.